FAQ

How can I contact you?

June Jacobs experts are ready to help!
For questions and information about your order, product information, store locations and general feedback, please call us at 1-866-586-3522. The office is open Monday-Thursday 9am-5pm and Friday 9am-3pm ET.
If you can't reach our agents over the phone, please send us an email and we will get back to you as soon as possible.
support@junejacobs.zendesk.com

Why doesn't my pump work?

There are several reasons for inconsistent evacuation:
For initial use, the pump must be primed anywhere from 5-15 times. As there is no dip tube, this will create a suction to allow product to dispense.
If there is an empty space/no product between the top of the bulk and the base of the pump, the product will not evacuate. You will need to prime or continue pumping until there is no empty space between the top of bulk and the base of the pump in order to create a vacuum for the product to dispense properly.

Another possible cause for the dispensing issue will be hidden air pockets in the product itself.

This can happen if the product is stored on the side, not used consistently or if the product is tossed around in a hand bag. In order for proper, consistent evacuation, the pump will need to be re-primed to make contact with product and for dispensing to occur. A gentle tapping of the bottle onto a hard surface may also help remove air pockets. The pump must be screwed on tightly.

Should you continue to have issues please contact a customer service representative: 1-866-586-3522.
The office is open Monday-Thursday 9am-5pm and Friday 9am-3pm ET

What order should I apply my serums and moisturizers?

We advise applying our products on from thinnest-to-thickest in texture. It's best to allow each layer to dry and absorb into your skin before applying the next product. Generally, serum will be applied first followed by moisturizer.

Are your products non-comedogenic?

While our products are not tested to be non-comedogenic, none are "comedogenic". Our company aims to not use ingredients that, to our knowledge, cause acne breakouts or clogged pores.

What should I do if my products are damaged?

For any item received damaged, please DO NOT THROW AWAY the item. Send an email to us and please include your phone number. The broken item(s) will be replaced and the email will provide instructions on what is to be done with the broken item(s).
For purchases not made through JuneJacobs.com, we will provide you next steps to contact the place of purchase.

What should I do if my package is missing?

A package is not considered lost until 14 business days after the ship date. After time period has passed, June Jacobs can file a claim with the shipping company. If we are able to replace the products that were in the original order a replacement order will be placed and re-shipped. If the products are unavailable, a refund will be issued for the original purchase amount.

How can I cancel my order?

Please submit cancellation request within 4 hours after placing your order. Once we have begun processing your order it still may be possible to cancel your order within this time frame. Once we have begun the shipping process it will not be possible to cancel your order.
To submit a cancellation request please email us at support@junejacobs.zendesk.com. Once received, if we have not begun processing the order, we will cancel your order. You will receive a cancellation confirmation once complete.

How can I carry your products in my store?

Please contact jjsales@junejacobs.com for wholesale inquiries.

Where can I buy your products?

For a full list of authorized retailers, please see our Partners and Retailers page Partners and Retailers page. We cannot guarantee the authenticity of products purchased elsewhere.

How do I return my products?

Please contact our customer service team to open an RA for your return.
Once you have your RA #, please ship the return items along with a copy of your invoice to:

Step 1:
Please ship these items to:

June Jacobs
ATTN: Returns and RMA #
45 Mayhill St.
Saddlebrook, NJ 07663

Step 2:
Include a copy of your invoice.

Step 3:
Clearly label the Return Authorization (RA) # on the outside of the packaging.

Step 4:
Once your RA is received, we will refund the credit card used to place this order.

More information about our return process is as follows:
Product(s) sent back without a Return Authorization (RA) number will be returned to sender and not be refunded. Ship the product(s) back using a courier service that provides a tracking number. You are responsible for the cost of shipping the product(s) back and making sure it gets to us. We do not provide prepaid labels. A refund will be issued once product(s) have been received. At this time junejacobs.com is unable to process exchanges. For any item received damaged, please DO NOT THROW AWAY the item, send an email to emailinquiries@junejacobs.com and please include your phone number. The broken item(s) will be replaced and the email will provide instructions what is to be done with the broken item(s).

I didn't get a shipping confirmation. Did my order ship?

Our e-mail may have slipped into your spam folder, please check for your order confirmation, otherwise please contact the Customer Service line for help.

Are your products safe to use while pregnant?

June Jacobs cannot advise which products to use during a pregnancy. We recommend that you contact your physician or primary doctor to address product usage during your pregnancy.

Is your company animal-cruelty free?

June Jacobs does not perform animal testing and where available we use botanical or marine sources for our collagen and elastin actives. We do have a line of masks that are developed from animal protein. Those products are certified to be BSE Free and are not tested on animals. We can provide certified documentation attesting to these facts if required or necessary.

How do I reset my password?

We apologize for the inconvenience.
You may find the “Forgot Your Password?” link here: https://www.junejacobs.com/login

Why was the product I want discontinued?

If the product you are searching for is no longer on our website, it has likely been discontinued. We understand how frustrating it can be for a product you love to be discontinued. Please contact our customer service team so they may advise on a replacement product for you based on your skincare needs.

The product I want is out of stock. When will it come back?

We do occasionally run out of stock on items. Please visit JuneJacobs.com in the near future to see if this product is available. If you do not see a product on the site, it’s has likely been discontinued.

When was my product made? When does it expire?

Our products have a 2 year shelf life from the date they were manufactured. Our SPF products have a 2 year expiration date.
To determine the shelf life and expiration date of your product, you will need the batch code listed on the bottom of the product (or on the crimp-end of the tube). Please use the following key:
The first number is the year that the product was manufactured. Example 4=2014, 5=2015, 6=2016. The second letter is associated with the month of the year. Seen below:
A - January
B - February
C - March
D - April
E - May
F - June
G - July
H - August
I - September
J - October
K - November
L - December